One thing that we always ensured to do with Kaseya was to set the agent check-in addresses. The first address was the hostname to our Kaseya server and the 2nd was the IP of the Kaseya server. The second address was to enable the agent machine to check in if DNS was not available. This helped us on more than one occasion, but it had an odd side effect. If the Kaseya agent was checking in on the secondary address you could *not* remote control the PC. The temporary solution was to change the check-in control to make the IP address the primary and then remember to switch it back.
One of my checklist items was to determine how we do this in Labtech. Once again the Wiki is my friend.. Labtech Wiki page for secondary agent address
Setting it up appears to be quite simple. Just specify the addresses separated with a pipe symbol "|". I laughed when I read the line that said "labtech is limited to 10 backup addresses". Really, only 10? Has someone ever needed 10 backup addresses?
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