I haven't posted anything about this topic for a while. The good news is that it seems to be working very well to receive traps. The bad news is that the main reason that we needed to do this threw us a little curve. It turns out that the device that we are receiving traps from sends many (a lot) of "informational" traps like software version number, etc every 30 seconds. So we end up with 100's of traps received, but it is just a bunch of noise.
We are working with the vendor to get the proper OID's of the traps so that we can use the SNMP trap filtering to accept only what we want. Once we get that we will be in good shape.
One thing that would be incredibly useful in the SNMP trap mechanism in LT would be the ability to send the name of the trap definition along with the alert. Each entry you make in the SNMP trap table has a name/description field. Unfortunately, this information is not passed with the other alert information. I think that Kevin submitted it as an enhancement request.
It is my understanding that LT has some significant SNMP enhancements on the roadmap. In my opinion, the current SNMP stuff is pretty good and at least better than what I was able to do with K.
DW
Wednesday, June 9, 2010
First 200 Kaseya agents removed
So we finally started removing Kaseya agents. Yesterday we removed appx 200 agents across a number of clients. We are moving slowly to ensure that we haven't missed anything, but I really feel like we are equal or better than we were in our workstation monitoring/alerting now.
The only issues so far have been primarily with getting MAC agents installed, but luckily we don't have a lot of them and we weren't doing much with the Kaseya agent on the MAC's anyway. Labtech is helping us with this.
The other issue is that we get some false positive Master Computer Offline alerts. I need to run this by LabTech support, but it doesn't seem to be causing us any issues.
Our biggest issue right now is that we have clients in two systems which will cause the techs a little grief. The techs have been using LT for the majority of their work for the last few weeks, so it isn't too big of a deal.
DW
The only issues so far have been primarily with getting MAC agents installed, but luckily we don't have a lot of them and we weren't doing much with the Kaseya agent on the MAC's anyway. Labtech is helping us with this.
The other issue is that we get some false positive Master Computer Offline alerts. I need to run this by LabTech support, but it doesn't seem to be causing us any issues.
Our biggest issue right now is that we have clients in two systems which will cause the techs a little grief. The techs have been using LT for the majority of their work for the last few weeks, so it isn't too big of a deal.
DW
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