Today we instructed techs to use LabTech for the portion of the client base that we have dual installed (LT/K). The first issue we ran into is that the remote control wasn't working at many locations. We figured out pretty quickly that the issue was caused by the fact that we did not configure the clients routers to allow TCP/70 out (which is the default redirector port for LT). At first we thought that we would need to touch all of the routers that were tightly locked down (most of our clients are configured this way), but then we realized that we already have all of those routers configured to allow TCP/5721 out because that is what we needed for Kaseya.
I changed the configuration in LabTech to do the redirection connections on 5721, changed the router in the data center and BAM, all the remote control sessions would now work. Zero time spent changing routers :-)
So, for anyone making the switch from K to LT, you might want to consider this if you have many clients that have locked down routers. It saved us a couple days of time.
DW
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