I have spent the better part of the day trying to get the permissions tweaked so that everyone has what they need. I basically need 3-4 types of users.
1. Service coordinator - Simple access to see if machines are on-line. No interactive use.
2. Technician - general ability to work on machines through the machine interface or remote control. They should also have the ability to view monitors.
3. Labtech "basic" admin? - Ability to create/edit monitor sets, groups, alerts, etc. (no user LT administration). Admin permissions to *almost* all groups (restrict access to internal company PC's and servers)
4. Super-admin. - As the names implies, all access.
1, 2 and 4 seem to be ok. I cannot seem to get #3 accomplished. It appears that I need to give super-admin access to my RMM manager team to get some of this accomplished.
I was told by support that to view the searches you need to have super-admin rights. I must not understand the design intent of the searches if you need to be a super-admin to view them. I might assume that the searches are solely for populating groups which would make sense then.
I am still waiting on a response to find out how to get #2 & #3 to see the monitors.
DW
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Several hours later still haven't gotten anywhere with this. Either the security is more complex than I thought or it isn't nearly flexible enough. A final possibility is that I just don't get it.
ReplyDeleteUpdate: I did get a response from Kevin at LT. He says that what I want to do cannot be done in 2.5, but after talking to the developers, it 99% sure that it will be possible in 3.0. He asked for some clarification and will be getting back to me.
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