So we finally started removing Kaseya agents. Yesterday we removed appx 200 agents across a number of clients. We are moving slowly to ensure that we haven't missed anything, but I really feel like we are equal or better than we were in our workstation monitoring/alerting now.
The only issues so far have been primarily with getting MAC agents installed, but luckily we don't have a lot of them and we weren't doing much with the Kaseya agent on the MAC's anyway. Labtech is helping us with this.
The other issue is that we get some false positive Master Computer Offline alerts. I need to run this by LabTech support, but it doesn't seem to be causing us any issues.
Our biggest issue right now is that we have clients in two systems which will cause the techs a little grief. The techs have been using LT for the majority of their work for the last few weeks, so it isn't too big of a deal.
DW
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